Mercedes-Benz Trucks and Buses boosts mining presence with mobile workshop in Catamarca

In the demanding world of mining, operational efficiency can mean the difference between success and failure. Companies are under constant pressure to provide reliable solutions that withstand extreme conditions and keep productivity high. Mercedes-Benz Trucks and Buses understands these challenges and is taking significant steps to bolster its presence in the mining sector of northern Argentina, particularly with the introduction of a mobile workshop.

Meeting the Demands of the Mining Industry

The mining sector requires robust, continuous support due to its unique challenges, including harsh environments and the need for around-the-clock operations. To address these needs, Mercedes-Benz Trucks and Buses has launched an innovative assistance program that combines service excellence with on-site training, ensuring that mining operations can achieve the highest levels of productivity.

Located in Catamarca, this initiative is a collaboration with Rolcar, the official dealer, and involves a specially designed mobile workshop built on an Atego 1726 4x4 chassis. This vehicle is uniquely equipped for mining operations, featuring a thermal body, specialized tools, and remote command systems. Its design allows for on-site maintenance and repairs, effectively eliminating the need to transport vehicles to urban workshops.

By bringing services directly to the mining sites, Mercedes-Benz reduces downtime and conserves resources, thereby ensuring that operations remain efficient and continuous. As Paula Díaz, the Customer Service and Connectivity Manager, stated, “In mining, there is no room for downtime. We work closely with our clients to provide real solutions tailored to the extreme conditions of each operation. The mobile workshop is a concrete example: we bring our services right to the heart of the work so that every truck keeps moving.”

Comprehensive Training Initiatives

In addition to technical support, Mercedes-Benz has also rolled out the Truck Training program, which features intensive training sessions for drivers and technicians. This initiative encompasses:

• Safe and efficient driving practices
• Utilization of the retarder system
• Understanding the automated gearbox
• Preventive maintenance techniques

The primary objective of this training is to maximize the availability of each unit while enhancing overall operational productivity. By investing in the skill development of personnel, the company ensures that both drivers and technicians are well-equipped to handle the demands of their roles.

Integrated Service Approach: Total Service Program

All these efforts are part of the Total Service program, an all-encompassing post-sale initiative offered by Mercedes-Benz. This program includes:

• Provision of original spare parts
• Specialized training for staff
• Personalized attention at 45 service points across the country

This comprehensive approach not only enhances customer satisfaction but also establishes a support framework that extends beyond the mining sector. The Total Service program is also operational in other critical industries, such as sugar cane harvesting, where transportation plays a vital role in the production chain.

Strengthening Market Leadership

Mercedes-Benz Trucks and Buses continues to solidify its leadership position in the local market. Recently, the company recorded a market share of 33.7% in the truck segment, with the Atego model becoming the best-selling vehicle across all categories. This success can be attributed to ongoing innovations and the commitment to customer support.

This year, Mercedes-Benz has not only updated the Atego and Accelo ranges but has also introduced new versions of the Actros. Additionally, the launch of the FleetBoard digital portal is revolutionary, offering fleet management solutions that focus on efficiency and safety.

Future Prospects in the Mining Sector

As the demand for mining resources continues to grow, companies like Mercedes-Benz are poised to play a crucial role in facilitating operations. The integration of mobile services, comprehensive training, and innovative technologies sets a standard in the industry.

By continually adapting to the needs of their clients and investing in cutting-edge solutions, Mercedes-Benz is not only enhancing the productivity of mining operations but also paving the way for future developments in the sector.

In conclusion, the initiatives led by Mercedes-Benz Trucks and Buses are a testament to the company's commitment to providing robust solutions in the mining industry. Their focus on operational efficiency, personalized service, and continuous training ensures that clients can rely on them to meet the ever-evolving demands of the mining environment.

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